Click here to See Our eBay Auctions

Building Upgradeable Computers for the Age of Collaborative Computing
High Velocity e-Learning that Works!

Duncans Surveillance FAQ
Back to Surveillance Main Page

We are not having ANY problems with the software on XP....so if you are asking us for assistance here are some questions!

 

Can you tell us what kind of system do you have,  processor, memory, hard drive, make of machine?

 

What anti-spyware programs are you using?

 

Have you installed all of the Windows XP updates including service pack 2?

 

Have you defragged your hard drive?

 

How many programs do you have starting when you turn on the computer? (Start - run - type in msconfig - then press enter and then click on start up tab - keep the number of programs starting up to around 5)?

 

Do you have a dedicated IP address (only required for remote viewing)? 

How do I get rid of the question marks?

Question
When I run the PICO program I have a whole bunch of question marks??????? What is wrong?

Answer
Use Find and Search for a file called English Pack.exe on your hard drive. Make sure you find it in your PICO2000 extracted directory. Double click on it, and "bingo", it will turn all your question marks into English!

HOLY SMOKES! It works!!! Yes I did what you suggested and I’m now able to see video from the card. I have you to thank for it. I know you had no obligation to help me with this since I did not purchase from you and I’m very happy you did help anyway. I very much appreciate your help and efforts to find a solution to the problem. I was very frustrated with the purchase but happy now thanks to you. Thank you so very much John. All the best and have a great week. January 2005

Barry Bergstrom VA6DX
My Website: www.53degreesnorth.ca
Email: bbergstr@petro-canada.ca

Solution #1

"security key not found" . First try this solution

Question
I can not load PICO 2000. It says "security key not found" . if problem persists contact the dealer " I'm using Windows XP Pro . it also gives me a error cannot load DSR application ..likely all one in the same ??

Answer
The PICO 2000 need not require a password.

In order to correct this situation, we need to COMPLETELY uninstall PICO from the add/remove programs in Control Panel.

Then reboot....

Then install the software PICO 2000  again from the CD ( \Setup.exe)

Choose PICO2000-104   (You should choose NTSC - PAL is a European standard)

 Restart computer-----Run English pack from the CD to change tio the English
version (this takes away the question marks...this program is found in the PICO directory...just click on it)

start PICO2000 from the desktop----don't touch any password - directly login.

To recap here is the complete install process:

  1. Plug the card into a PCI slot.

  2. Choose a new system(win98 or windows XP)

  3. Install the driver (from the CD   \driver\)

  4. Install the software PICO 2000  from the cd (\Setup.exe)

  5. choose PICO2000-104   (You should choose NTSC - PAL is a European standard)

(Note: if you use two cards, you must choose PICO2000-208; If you choose four cards, you must choose PICO2000-416.)

  6. Restart computer-----Run English pack from the CD to change to the English
version (this takes away the question marks...this program is found in the PICO directory...just click on it)

start PICO2000 from the desktop----don't touch any password - directly login.

 

 

---

Solution #2

"security key not found". If first solution fails - then you need to start disabling!!
 

PICO 2000 - Security Key Not Found etc.???

All 6 messages in topic - view as tree

Jim Donald   Dec 27 2003, 6:28 am     show options Newsgroups: uk.tech.electronic-security From: Jim Donald <jim...@btinternet.com> - Find messages by this author Date: 27 Dec 2003 14:28:32 GMT Local: Sat, Dec 27 2003 6:28 am Subject: PICO 2000 - Security Key Not Found etc.??? Reply | Reply to Author | Forward | Print | Individual Message | Show original | Report Abuse This software was supplied with a UCC4 4-port capture card (with audio capture) but I can't get it working consistently. After installing the program I keep getting the message: <Security key not found. If the problem persisted, please contact your dealer>. Well, it's holiday time and my <dealer> isn't around right now. Does anyone have an idea what I am doing wrong.   I was told that when using PICO 2000 with the above card I must not load the drivers, viz: 1. Star Imavision Video Capture 2. Star Imavision Audio Capture This procedure HAS worked (but on one machine only). The rest of the time no matter what I try I keep getting that damned <security key not found> message. Help gratefully received. TIA. Jim _______________________________________________________________________________

Well, I'll answer this myself because, after several hours of head scratching, I've sussed it out.   When PICO 2000 says: <SECURITY KEY NOT FOUND> What it is REALLY saying is: <I CAN'T SEE THE CAPTURE CARD>   So I am not going to run. Might seem simple to most, but it perplexed me for ages. Therefore, the answer is to: 1. Tediously disable EVERYTHING non-essential in the PC 2. Get the PICO card to work (which it did when everything else was disabled) 3. Then start adding devices one after the other until the PICO card stops working (Security Key Not Found etc., etc.) That last device you added is the one causing the trouble in the first place. In my case an integrated INTEL NETWORK device on the motherboard. I disabled it in BIOS; got the PICO to work and then added a cheap PCI network card, which got me back online without upsetting the PICO. Yet prior to discovering this problem, Windows XP Pro reported everything hunky dory. No yellow exclamation marks or red crosses. Even now I cannot understand how this INTEL NETWORK device was buggering things up because it was not sharing IRQ, I/O or memory address with the PICO. Oh well....Another Wndows mystery unsolved. TIPS FOR ISTALLING AND RUINNING PICO 2000 VER. 1.8 WITH THE UCC4 4-PORT CAPTURE CARD FROM GAMMAGRAPHX INC. (WINXP PRO ROUTINE). 1. Put card in PCI slot 2. Restart the machine 3. Install drivers (Star Imavision Video/Audio capture) 4. Install PICO 2000 software. 5. Reboot the machine 6. Make sure you have FULL sharing enabled on file: c:\DSR-Video\   OTHER POINTS         1. The company that sold me this kit said I mustn't load the drivers because, if I did, the card wouldn't work. This is not true. The UCC4 card works with or without the drivers in Windows XP Pro. Without the drivers it seems to prefer IRQs 10 or 12 where it sits as <multimedia audio and video devices>. 'Course if you don't load the drivers, WINXP Pro keeps prompting you for them each time you reboot. So if you don't want the drivers you have to keep cancelling out the Add New Hardware Wizard. A pain in the ass really. 2. There's a very clever bloke who has kindly supplied WDM drivers and other utlitites for this card which allow it to work with any WDM compatible Windows capture program (I tried them with Windows Movie Maker and Ulead MSPRO 7 Video Capture and they worked fine and you can even capture directly to MPEG 2 with Ulead using the right CODEC). Those drivers and some other stuff can be had here: http://btwincap.sourceforge.net/download.html These are Brooktree drivers which work with the UCC4 even though it says Connexant on the capture chip. Believe me. The Brooktree drivers work great. Meanwhile, BTSPy (also at the above URL) allows you to customise the card when installing the Brooktree Drivers. This allows any Windows program to access all four ports on the card (but so far I have not found a program that allows viewing them all at the same time). However, you can capture from up to four cameras individually by selecting the appropriate input. But no Quadding or multiplexing without the right software.   Nevertheless, BTSpy required that your UCC4 is working with PICO 2000 (or other multiplex software) before it can spy out your card's capabilities. So, in case your card isn't working, here's what BTSPy reported for my card (when I tested it with the DICO software, which I DID manage to get to work). ************************************************   ### BtSpy Report ### General information: Name:ucc4 ver. 2.0 Chip: Bt878 , Rev: 0x00 Subsystem: 0x00000000 Vendor: Gammagraphx, Inc. Values to MUTE audio: Mute_GPOE : 0x00f000 Mute_GPDATA: 0x000000 Has TV Tuner: No Number of Composite Ins: 4 Composite in #1   Composite1_Mux   : 2   Composite1_GPOE  : 0x00f000   Composite1_GPDATA: 0x000000 Composite in #2   Composite2_Mux   : 3   Composite2_GPOE  : 0x00f000   Composite2_GPDATA: 0x000000 Composite in #3   Composite3_Mux   : 1   Composite3_GPOE  : 0x00f000   Composite3_GPDATA: 0x000000 Composite in #4   Composite4_Mux   : 0   Composite4_GPOE  : 0x00f000   Composite4_GPDATA: 0x000000 Has SVideo: No Has Radio: No   Add here all the comments you want!         If your card can decode Stereo TV , and your card does NOT use one of the following chips, you will have to "peek" the right GPDATA and GPOE values to enable Stereo and SAP audio. The driver already supports the DPL3518, MSP34xx, PT2254, TDA7432, TDA8425, TDA9840, TDA9850, TDA9855, TDA9873, TDA9874, TDA9875, TEA6300 and TEA6420 and does not require extra information to drive them!   If you are able to get your card working using this program , please , mail me this file (with any extra comments you would like to add) to: ejta...@tutopia.com , so I can add native support to your card in the next driver release!   ************************************************************   The above setup and drivers (Brooktree) won't make PICO 2000 work, but they'll allow the UCC4 to work with any WDM application (like Windows Movie Maker or Ulead Video Capture etc., etc.). In these you will be able to access each port on the card and capture from each one idividually (but NOT all four at the same time, as you can with PICO 2000). Whew! I hope all this is useful to somebody. Kept me busy over Christmas anyway ;-)   Jim   _______________________________________________________________________________

 

when you see all those??????? in the boxes it means you didnt run the
pack, you dont need to fool with the registry at all, there is a file
called englishpack.exe, execute it, it will flash across your screen
and behold its all english.

 

 

---

 changing my autoexec.nt

Was able to get the software to load and run by changing my autoexec.nt file to the attached. You may want to keep these around in case you have another customer who has the same problem.

@echo off

REM AUTOEXEC.BAT is not used to initialize the MS-DOS environment.
REM AUTOEXEC.NT is used to initialize the MS-DOS environment unless a
REM different startup file is specified in an application's PIF.

REM Install CD ROM extensions
lh %SystemRoot%\system32\mscdexnt.exe

REM Install network redirector (load before dosx.exe)
lh %SystemRoot%\system32\redir

REM Install DPMI support
lh %SystemRoot%\system32\dosx

---

                     AUTOEXEC.NT Error after Installation of Windows XP SP2

Problem

After installation of Service Pack 2, Windows XP may display an error message relating to "AUTOEXEC.NT" when trying to run certain 16-bit applications.  

Discussion

The InstallShield software used for the installation of JInitiator makes use of 16-bit Windows technology which requires a valid AUTOEXEC.NT file to be present in the system. This file, which is part of the Windows 16-bit subsystem as it ships with Windows 2000, Windows XP, and Windows Server 2003, normally resides in the "System32" subdirectory of the Windows installation directory.

Installation of Windows XP Service Pack 2 on an otherwise "healthy" Windows XP system may delete the AUTOEXEC.NT file. As a result, when trying to run certain applications which make use of 16-bit technology an error message like the following may be displayed:

"16 bit Windows Subsystem - C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application."

The error message can be misleading, because it is displayed even if the AUTOEXEC.NT file is actually missing.

To verify whether you have the file, type "%windir%/system32/" in the address bar of an Explorer window. If there is no AUTOEXEC.NT file proceed as follows:

1.    Browse to "%windir%/repair/" (usually "C:\WINDOWS\repair")

2.    Right-Click and Copy the AUTOEXEC.NT file

3.    Browse to "%windir%/system32/" (usually "C:\WINDOWS\System32")

4.    Right-Click inside the window and Paste the file

The error condition described here may also be the result of corruption of the AUTOEXEC.NT file, in which case the above procedure may be helpful to restore a valid file.

Corruption of the AUTOEXEC.NT file has also been related to virus programs. You may want to virus-check your system with one of the following free tools:

·      Symantec Security Check

·      Panda ActiveScan

 

---

       How to Realize Remote Viewing of DVR with Dynamic IP

ADSL assigns a temporary public dynamic IP automatically once you dialup in. This brings on some difficulties in remote viewing. User can apply for a dynamic domain name, download a dynamic domain client program, and run it. There are many websites which offer free dynamic domains. 

Check out  http://www.3322.org , http://www.meibu.com, http://www.vicp.net 

Having a dynamic domain, user need not to remember or look up that dynamic IP any more.

 

---

 

How to install PySoft software with our capture card...

1. Uninstall previous camera software


2. Uninstall previous capture card drivers
a) Boot into Safe Mode

b) Remove previous drivers
i) Run BtInstaller.exe (click here to go to website to get this installer program)
ii) When prompted, choose the "Uninstall any previously installed driver" option.
iii) After the program searches and removes the drivers, the computer will reboot.


3. Install btwincap driver...this is how
a) After your computer reboots, run BtInstaller.exe again.
b) Choose the "Install this Driver" option.
d) Accept the agreement and continue.
e) Under the "Select your Video Capture Card" drop-down list, choose the last option: "Custom card defined by user ...", and continue to the next screen.
f) Select the number of composite connections on the capture card in the "Composite ins" area.
g) Select the appropriate country. For cases where there seems to be a duplicate entry, choose the first one.
ex) Canada (1, NTSC-M) <---- Choose this one.
Canada (2, NTSC-M)
h) Finish the installation.


4. Add first camera
a) Start the PY Software Active WebCam application
b) Close the initial wizard.
c) File > New Camera
d) Select the Direct Show capture method if available. Revert back to Video For Windows if problems are experienced with the DirectShow method
e) Select Conexant's BtPCI Capture under the Video Devices and click OK.

NOTE: The camera added should be the first composite connection on the capture card. If there is a blank (or blue) screen, try moving the connection around on the capture card until the camera feed is picked up.


5. Add each additional camera
a) File > New Camera
b) Choose the appropriate capture method
c) Select Conexant's BtPCI Capture under the Video Devices
d) This time, you are given the option to choose a Video Source. Select a connection under the Video Source drop-down list.

NOTE: As with the adding the first camera, try all the composite inputs until a feed is found.
 

We are now “Tiger Direct” Affiliates
Click Here for Canadian Site
Click Here for American Site

 

TigerDirect.ca Canadian Customer Specials!

Check out our Flash Intro!  Feedback

TigerDirect.com US Customer Specials!

 

Click on this TigerDirect Banner to get our latest Canadian TigerDirect Pricing

 

Click here to See Our eBay Auctions

Click here to See Our eBay Auctions